• Now Hiring Full-Time and Part-Time Positions - Livonia

  • The UPS Store, #3011
    Job Description
    This is a stable full-time and part-time retail opportunity at The UPS Store! We provide customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs.

    We are a team! We are dedicated to giving customers the golden experience, we focus on the details and the customers are the reason we work so hard. We support and inspire each other, we take pride in the work we do and are always looking to improve and grow. We are dedicated to our community and giving back where and when we can!

    The ideal candidate has previous retail sales experience, strong customer service skills, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business.

     
    RESPONSIBILITIES
    • Delivers outstanding customer service to walk-in customers and telephone inquiries
    • Continuously practices good listening skills with customers, UPS Store team members, and leadership
    • Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
    • Develops as a team player and is critical to the production process
    • Takes ownership of the customer's shipping needs and offers viable solutions
    • Takes action to learn all product and service offerings, alternative solutions, and industry trends
    • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
    • Maintains a clean, organized, and safe working environment
    • Performs other duties as assigned
    QUALIFICATIONS
    • Enthusiastic with an ability to connect with people
    • Strong customer service skills and abilities (fun, cheerful, happy personality)
    • Prompt, reliable, and responsible
    • Highly organized and detail oriented
    • Strong verbal and written communication skills, including spelling and math
    • Outstanding phone skills
    • Strong computer skills, including Microsoft Office & Adobe Suites
    • Able to cross sell and up sell products and services
    • Able to help customers with boxing and packaging their materials
    • Able to operate a wide variety of business equipment
    • Able to work and complete tasks independently in a quick turn environment
    • Able to follow and understand quality guidelines
    • Neat, clean, and professional appearance
    • Able to lift 40+ pounds
    BENEFITS
    • Casual and creative work environment
    • Balanced Work-Life Company Culture
    • On-the-Job Training Program
    • Flexible Schedule
    • Uniforms Provided
    • Professional Development
    • Employee Discounts
    • Direct Deposit
    Contact Information